Terms and conditions

Terms and Conditions

1. General Provisions

The website www.hydsealstore.ro is operated by the commercial company HYDRAULIC SEALS STORE SRL.

The general terms and conditions shall apply to all sales of goods by HYDRAULIC SEALS STORE SRL through the online store www.hydsealstore.ro to the Buyer and may only be modified with the express written consent of both parties.

Throughout this document you will encounter the following terms:

Seller – the commercial company HYDRAULIC SEALS STORE SRL with registered office in Sat Dobroesti, Comuna Dobroesti, Strada Trifoiului Nr. 30B, Judet Ilfov

• Registered at the trade register under number J2024004875231, CUI RO50330595.

• Buyer – a person, firm, company or other legal entity that places an Order.

• Goods and Services – any product or service, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer.

• Order – an electronic document that serves as a form of communication between the Seller and the Buyer, whereby the Seller agrees to deliver the Goods and Services and the Buyer agrees to receive them and pay for them.

• Contract – an Order confirmed by the Seller.

• Intellectual Property Rights – all intangible rights such as copyright and related rights, know-how, database rights, design rights, model rights, patents, registered trademarks and domain name registrations for any of the above.

• Specifications – all specifications and/or descriptions of the Goods and Services as stated in the Order.

2. Contractual Terms

By placing an electronic or telephone order on www.hydsealstore.ro, the Buyer agrees to the form of communication (telephone or email) through which the Seller conducts its operations.

The Order shall contain the following documents:

1. The Order (including clear details on delivery and billing data) and its specific conditions.
2. The Buyer's Specifications (where applicable).
3. Terms and Conditions.

If the Seller confirms the order, this implies full acceptance of the Order terms. Acceptance of the order by the Seller is considered complete when a verbal (telephone) or electronic (email) confirmation is provided by the Seller to the Buyer, without requiring acknowledgment of receipt from the Buyer. The Seller does not under any circumstances consider an unconfirmed order as having the value of a Contract. This Contract enters into force upon confirmation of the Order by the Seller. Confirmation is made by telephone or electronically (email). The general terms and conditions of sale shall form the basis of the Contract thus concluded, supplemented by the Warranty Certificate issued by the Seller or one of its suppliers.

3. Seller's Rights and Obligations

The information presented on the Seller's website is for informational purposes and may be modified by the Seller without prior notice. Also, due to space and structural coherence considerations, product descriptions may be incomplete, but the Seller makes every effort to present the most relevant information so that each product is used within the parameters for which it was purchased.

The Seller shall use its professional and technical knowledge to achieve the result stipulated in the Order and shall deliver Goods and Services that meet the Buyer's requirements, needs and specifications.

Communication with the store can be done through interaction with it, posting opinions about products, or communicating through the addresses mentioned in the "contact" section. Opinions or messages containing insults or inappropriate language will be excluded from the site or ignored. The Seller has the freedom to manage the information received without being required to provide justification.

4. Intellectual Property Rights

The Buyer acknowledges intellectual property rights and shall not disclose to any third party or make public (on the internet or in media) any information received from the Seller.

We declare on our own responsibility that all content on www.hydsealstore.ro is original or uses resources (product images, specifications, video, text, etc.) with the consent of the source (e.g. manufacturer, supplier, etc.). If you believe we have inadvertently included content that infringes copyright law or author's rights, please contact us or write to us at [email protected]

5. Deadlines and Penalties

If delivery deadlines and/or Order start dates cannot be met, the Seller is obliged to notify the Buyer of the estimated completion date. The Buyer shall have the right to claim additional damages from the Seller, where permitted by law, in the event of total or partial non-fulfilment by the Seller of the Contract in accordance with the agreed deadlines.

If the Seller receives incorrect information regarding the billing or delivery of products, a new order fulfilment deadline will be established, within 3 business days.

6. Billing and Payments

   The price, payment method and payment deadline are specified in the Order. The Seller shall issue the Buyer an invoice for the Goods and Services, which will be delivered together with the Buyer's package. The Buyer's obligation is to provide all information necessary for issuing the invoice in accordance with applicable legislation.

   Payment Methods

   Payment can be made in three different ways:

   1. Cash on Delivery – payment is made in cash directly to the courier upon delivery of the online order.

   2. Bank Transfer (Wire Transfer) – after placing the order you will receive a proforma invoice. After payment is registered, you will receive the fiscal invoice by email.

   3. Bank Card – payment is made online on the website via a bank card, using a secure system implemented in collaboration with NETOPIA PAYMENTS.

7. Risks and Liabilities The Seller shall not be liable for any damages of any kind that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations under the Order, or for damages resulting from the use of the Goods and Services after delivery, and in particular for loss of products. The Seller shall be liable if its subcontractors and/or partners of any kind, involved in the execution of the Order, fail to fulfil any of their contractual obligations.

8. Acceptance, Return and Refund Policy

   Receipt of products represents the customer's acceptance that the products have arrived in good condition and correspond quantitatively and qualitatively to what was ordered, and takes place at the moment of handover/receipt of the package.

   Final acceptance shall occur when the Goods and Services conform to the technical specifications mentioned in the Order. If the Buyer discovers that the delivered products or provided services do not conform to the technical specifications, the Seller shall bring the Products and Services into conformity.

   The Buyer has the right to withdraw from the Contract, i.e. to return a Good within 14 calendar days, without stating any reason and without bearing any costs other than delivery costs. Thus, pursuant to Emergency Ordinance no. 34/2014, the return period for a Good expires within 14 days from the day the Buyer takes physical possession of the Good.

   Returns are made to the warehouse: Oraș Pantelimon, str. Sf. Gheorghe nr.20, jud. Ilfov, Hala producție nr.14-corp clădire 14G, Postal Code: 077145

   Return costs shall be borne by the customer in accordance with art. 7 of Government Ordinance no. 130/2000.

   After receipt of the returned product, the value of the returned goods shall be paid within a maximum of 10 days from the date of written return notification. Only the product value is refunded, excluding shipping costs.

   In cases where returned products have damaged or incomplete packaging, we reserve the right to decide whether to accept the return.

   Steps to follow:

   Step 1.

   If you wish to return a product ordered from the site, you must communicate your unequivocal intention to us by email at: E-mail: [email protected]

   Download the RETURN FORM for printing from this LINK

   Complete the RETURN FORM (from the link above) and send it by email to: [email protected]

   Please provide your full details, the delivery address, the order number, the products you wish to return and their prices, as well as, if you opt for a bank account refund, the account details to which you wish the amount to be refunded.

   As soon as possible, you will receive an email confirmation of the registration of your withdrawal request.

   The withdrawal request will only be accepted if you comply with the 14 calendar day deadline from the date of receipt of the product at the delivery address provided when placing the order.

   Step 2. Prepare the package and send it to us

   Ship the products or hand them directly to us at: Oraș Pantelimon, str. Sf. Gheorghe nr.20, jud. Ilfov, Hala producție nr.14-corp clădire 14G, Postal Code: 077145, without undue delay and in any case within a maximum of 14 days from the date on which you communicated your withdrawal. The deadline is met if the products are sent back before the expiry of the 14-day period. You are directly responsible for returning the products, the time it takes for them to reach our premises and the payment of the delivery cost.

   The product you return must be in the same condition in which you received it.

   Please ensure that a label is applied to the package containing the following information:

   – Sender: First and Last Name

   – Address: Street, Number, City, County

   – Recipient: SC HYDRAULIC SEALS STORE SRL.

   – Address: Oraș Pantelimon, str. Sf. Gheorghe nr.20, jud. Ilfov, Hala producție nr.14-corp clădire 14G, Postal Code: 077145

   - Phone number: 0773366558

   Step 3. We refund your money or exchange the product

   Once the product arrives at our premises, we will verify whether it meets the return conditions mentioned above and will finalise the return according to your preference, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract, or within 72 hours of receiving the package if it arrives after the 12th day. The right of withdrawal does not apply to legal entity customers. Products purchased by legal entities (companies, sole traders, foundations, non-profit organisations) do not benefit from the conditions mentioned above regarding the right of withdrawal from the contract. Our operators will provide support in choosing the return method and will provide the necessary details regarding the shipping address, packaging or contacting the courier company.

   9. Warranty and Quality

   In accordance with Government Decision no. 394/1995, no. 786/1996 and no. 168/1997 regarding liability for the quality of delivered products, our company guarantees the quality of the delivered parts in accordance with manufacturer specifications.

   The warranty period is established by the manufacturer. Products that present material or manufacturing defects during the warranty period will be replaced free of charge with new ones within a maximum of 30 days from the date of notification.

   Parts subject to a warranty claim must be accompanied by the following documents:

                - purchase invoice, or receipt and warranty certificate

               - proof of installation at an authorised service centre (work order containing the type of work performed, invoice for services rendered)

               - detailed description of the identified defect, drawn up by the service centre with data regarding the malfunction;

               - copy of the vehicle registration certificate or identity card of the vehicle on which the part was installed

         The consumer has the right to: presentation, information, compensation.

    

               The warranty contract does not cover the following:

               - parts that were not installed at a specialised service centre (RAR authorised)

               - parts showing signs of impact, scratches, bending or the action of external factors

               - parts showing normal wear for the period of use of the part

               - parts that fail as a result of improper installation

               - defects caused by lack of timely or periodic inspections

               - parts installed in an assembly together with other defective or modified parts

               - parts showing deficiencies due to a traffic accident or other causes (thermal, electrical, mechanical shocks)

               - wear parts whose longevity depends on the usage time of the vehicle.

               - damage in the event of an accident or incidents caused by external factors (atmospheric, chemical, etc.)

   Parts with damaged packaging (torn, written on, dirty), without packaging or incomplete, and which have exceeded 30 days from the date of purchase, will not be accepted for return.

    For replacement purposes, the buyer shall send or bring the product to the following address: Oraș Pantelimon, str. Sf. Gheorghe nr.20, jud. Ilfov, Hala producție nr.14-corp clădire 14G, Postal Code: 077145. The product must be sent in packaging that ensures safety during transport. The service centre declines responsibility in cases where products have been damaged during transport due to improper packaging.

   For products sent under warranty, the round-trip shipping costs shall be borne by the customer.

    

   DECLARATION OF CONFORMITY

   HYDRAULIC SEALS STORE S.R.L. with registered office in Sat Dobroești, Com. Dobroești, str. Trifoiului nr.30B, Ilfov County, Tel 0737214304, registered at the Trade Register under no. J2024004875231 and fiscal code RO50330595, assure and declare on our own responsibility, in accordance with the provisions of Government Decision no. 1.022/2002 regarding the regime of products and services that may endanger life, health, work safety and environmental protection, that the products we market do not endanger life, health or work safety, do not produce a negative impact on the environment and are in conformity with: the manufacturer's technical specifications. We declare on our own responsibility that the products marketed by our company meet all conditions and standards for commercialisation in the European Union. Regulation 1223/2009 and Government Decision 147/2009.

     10. Transfer of Ownership

Ownership of the Goods and Services shall be transferred at the time of payment by the Buyer at the location indicated in the order (understanding by delivery – the signing of receipt of the transport document provided by the courier or the signing of receipt on the fiscal invoice in the case of deliveries made by the Seller's personnel).

11. Liability

The Seller shall not be liable for any damages of any kind that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations under the Order, or for damages resulting from the use of the Goods and Services after delivery, and in particular for loss of products. The Seller shall be liable if its subcontractors and/or partners of any kind, involved in the execution of the Order, fail to fulfil any of their contractual obligations.

12. Force Majeure

Force majeure is an unforeseeable event, beyond the control of the parties, which cannot be avoided. Neither party shall be liable for the non-fulfilment of its contractual obligations if such non-fulfilment is due to a force majeure event.

13. Applicable Law

This contract is subject to Romanian law. Any disputes arising between the Seller and the Buyer shall be resolved amicably or, if this is not possible, disputes shall be settled by the competent Romanian courts.

14. Disclaimer

The content of the website (texts, product descriptions, technical specifications, images, symbols) was compiled in collaboration with manufacturers; therefore Hydsealstore.ro does not assume responsibility for the product descriptions presented on the site for commercial purposes, these being consistent with what has been made available to www.hydsealstore.ro by the manufacturer.

Furthermore, the images presented on the site are for informational purposes only. The products actually delivered may differ from these in terms of colour, appearance, etc.

Hydsealstore.ro does not guarantee the stock availability of displayed products. The maximum value of www.hydsealstore.ro's obligations to any customer in the event of non-delivery or improper delivery of purchased products is the value of the amounts collected by Hydsealstore.ro from that customer. If prices or other product details have been displayed incorrectly, including due to incorrect entry in the database, hydsealstore.ro reserves the right to cancel the delivery of the respective product and to notify the customer as soon as possible about the error, if delivery has not yet been made.

15. Other Provisions

The parties to the contract shall be considered independent contractors and neither party is granted the right or authority to assume or create any obligation on behalf of or to the detriment of the other. The terms and conditions of this contract supersede other prior written or verbal understandings between the Parties relating to the subject matter of this Contract and may not be modified or changed except by written agreement signed by both parties.

By agreeing to these Terms and Conditions, the customer fully assumes the above conditions.

Any attempt to access the personal data of another user, to modify the content of the hydsealstore.ro website or to affect the performance of the server on which it runs will be considered an attempt at fraud and will initiate criminal investigation against the person or persons who attempted such action.