Terms and conditions

TERMS AND CONDITIONS

for the hydsealstore.ro online store

Last updated: 13 July 2026  •  Version 2.0

1. Seller identity and contact details

The hydsealstore.ro website is operated by HYDRAULIC SEALS STORE SRL. The details below identify the Seller and must remain consistent across the website, order documents and customer support channels.

2. Definitions and scope

·         Seller – HYDRAULIC SEALS STORE SRL.

·         Buyer – any natural or legal person who places an Order.

·         Consumer – a natural person acting for purposes outside their trade, business, craft or profession.

·         Products – the goods displayed and sold on the Site.

·         Order – the request submitted by the Buyer to purchase one or more Products.

·         Contract – the distance contract concluded between the Seller and the Buyer after the Seller confirms the Order on a durable medium, usually by email.

·         Site – the hydsealstore.ro online store, including its English-language pages.

These Terms apply to sales made through the Site, by email or by telephone unless the parties agree special terms in writing. Consumer-specific provisions do not apply to legal entities, authorised natural persons or other professionals purchasing for professional purposes; their purchases are governed by the commercial agreement, these Terms and the generally applicable law.

Mandatory rights granted to Consumers by law cannot be restricted by these Terms. If a provision is less favourable than a mandatory rule, the mandatory rule applies.

3. Website information and product characteristics

For each Product, the Seller presents the available essential characteristics, including its name, dimensions, material, profile, compatibility or other relevant specifications, price and availability. Before ordering, the Buyer must check the dimensions, material and operating conditions of the application, including pressure, temperature and chemical compatibility, and may request technical assistance using the contact details above.

Images are for presentation purposes. Minor differences in shade, markings or packaging may exist between an image and the delivered Product without changing the stated dimensions, material, profile or function. No material change will be made without informing the Buyer and obtaining their agreement.

Displayed stock is updated periodically. In the exceptional event of a synchronisation discrepancy, the Seller will inform the Buyer without delay and will not substitute a Product, increase the price or retain payment without the Buyer's express agreement.

4. Placing an order and conclusion of the contract

1. The Buyer selects the Products, quantity, address, delivery method and payment method and may correct errors before submitting the Order.

2. Before the final button, the Site clearly displays the Products, the total price including taxes, delivery charges and any other applicable costs. The final button states unambiguously that submitting the Order entails an obligation to pay.

3. The automated registration message confirms receipt of the request but does not necessarily constitute acceptance. The Contract is concluded when the Seller confirms the Order and Product availability by email or another message that can be retained.

4. After confirmation, the Buyer receives the Order summary and access to these Terms on a durable medium. The terms accepted on the Order date apply to that Contract.

The Seller may refuse an Order on stated grounds, for example because Products are unavailable, delivery is impossible, payment has not been confirmed, the submitted details are manifestly incorrect or there are reasonable indications of fraud. The Buyer will be informed, and any amount collected for an unaccepted Order will be refunded without undue delay.

If a price or specification contains an obvious material error, the Seller will inform the Buyer before dispatch and offer a choice between confirming the correct terms and cancelling for a full refund. No change applies without the Buyer's agreement.

5. Prices, VAT, invoicing and payment

Prices intended for Consumers in Romania are displayed in the selected currency and include VAT unless clearly stated otherwise. The total amount payable, delivery charges and any known additional costs are displayed before the Order is submitted. No hidden charges are added after the Order is placed.

·         Cash on delivery – payment to the courier upon delivery, where this option is available for the Order destination and value.

·         Bank transfer – payment based on a pro forma invoice; dispatch takes place after receipt is confirmed unless otherwise agreed.

·         Bank card – online payment through a secure payment page, processed by NETOPIA Payments.

The payment methods actually available are those shown at checkout. The invoice is issued using the details supplied by the Buyer and is sent electronically and/or with the parcel, in accordance with the law.

6. Delivery, timeframes, costs and transfer of risk

Delivery is available in Romania, in European Union Member States and, for destinations accepted at checkout, outside the European Union. The delivery method, cost and estimated timeframe are displayed before the Order is submitted. If the cost for an international destination cannot be calculated automatically, the Seller will provide a quotation and the Order will be confirmed only after the Buyer expressly accepts it.

Orders for in-stock Products that are confirmed and, where applicable, paid by 15:00 on a business day are handed to the courier on the same day. Later Orders or Orders requiring checks are handed over on the next business day or within the communicated timeframe. Handover to the courier does not guarantee an exact delivery date.

Unless the parties agree a different timeframe, Products are delivered without undue delay, If a delay occurs, the Seller will inform the Buyer and apply the rights provided by law.

Deliveries outside the European Union may be subject to customs duties, import VAT or local charges not collected by the Seller unless they are expressly included in the Order total. The possibility of such costs is disclosed before confirmation; their amount is determined by the authorities or operators in the destination country.

For a Consumer, the risk of loss or damage passes when the Consumer or a person designated by the Consumer, other than the carrier, takes physical possession of the Products. Ownership passes after payment in full, without prejudice to mandatory rules on risk.

7. Parcel inspection and incorrect or damaged products

On receipt, the Buyer is encouraged to check the parcel's integrity and that the Products correspond to the Order. Visible damage may be noted on the courier's document and photographed. Failure to make a note at delivery does not cancel statutory rights relating to non-conformity.

For an incorrect, incomplete, transit-damaged or non-conforming Product, the Buyer should contact the Seller as soon as possible at [email protected] or by using the telephone numbers above. A return required to remedy non-conformity is not treated as a change-of-mind return and is carried out at no cost to the Consumer, as required by law.

8. Consumer right of withdrawal

8.1. Withdrawal period and notification methods

A Consumer may withdraw from the Contract within 14 calendar days without giving a reason. For an ordinary sale, the period begins on the day the Consumer or a person designated by the Consumer, other than the carrier, takes physical possession of the Product. If Products from one Order are delivered separately, the period begins upon receipt of the last Product, lot or piece, as applicable.

The Consumer may notify withdrawal before the period expires by any of the following methods:

·         the visible online function “Withdraw from the contract here” on the Site's public “Delivery and Returns” page;

·         an unequivocal statement sent by email to [email protected];

·         the model form available on the Site or in Appendix 1 to this document; use of the form is optional.

Withdrawal and return information: the public “Delivery and Returns” page on the Site

When withdrawal is submitted through the online function, the Seller will send confirmation of receipt without undue delay , including the content of the statement and its submission date and time.

8.2. Returning products

After giving notice, the Consumer must send or hand over the Products without undue delay and no later than 14 calendar days. The deadline is met if the Products are dispatched before the 14-day period expires.

The Consumer bears the direct cost of return in a change-of-mind withdrawal unless the Seller agrees in writing to bear it. For Products that by their nature cannot normally be returned by post or standard courier, an estimated return cost will be disclosed before purchase where applicable.

The Product must be packed so that it is protected in transit and the Order can be identified. Original packaging is recommended, but damage to or absence of that packaging does not automatically result in refusal of the withdrawal.

8.3. Product condition and diminished value

The Consumer may inspect the Product to the extent necessary to establish its nature, characteristics and functioning, as they could in a physical shop. The Consumer is liable only for diminished value resulting from handling beyond what is necessary for that purpose.

No restocking fee applies. Diminished value cannot be assessed automatically solely because packaging is opened, damaged or incomplete; the Seller must be able to substantiate the actual reduction and its calculation. This rule does not limit the statutory guarantee for non-conforming Products.

8.4. Refunds

If the Consumer withdraws from the entire Order, the Seller refunds all amounts received, including the initial standard delivery charge, without undue delay and no later than 14 days after being informed of the withdrawal. Any additional cost resulting from the Consumer's choice of a delivery method more expensive than standard delivery is not refunded.

The refund is made using the original payment method unless the Consumer expressly agrees to another method, with no refund fee. The Seller may withhold the refund until the Products are received or the Consumer supplies evidence of dispatch, whichever occurs first.

The Consumer may request an exchange instead of a refund, subject to stock availability. If the requested replacement Product is unavailable, a refund is made under the rules above.

8.5. Exceptions to the right of withdrawal

The right of withdrawal does not apply in cases expressly provided by law, including Products made, cut, processed or altered to the Consumer's individual specifications or clearly personalised, and Products which, after delivery, are inseparably mixed with other items. Any exception applicable to a Product will be clearly identified before the Order is submitted and will not be extended to standard in-stock Products.

The statutory right of withdrawal does not apply to purchases made by legal entities, authorised natural persons or other professionals for their business activities. A B2B commercial return may be accepted only by written agreement and under the terms communicated for the particular case.

9. Statutory conformity guarantee for consumers

The Seller is liable to the Consumer for a lack of conformity existing at delivery and identified within 2 years of delivery, under Romanian Government Emergency Ordinance no. 140/2021 (GEO no. 140/2021). This statutory guarantee exists independently of any commercial guarantee offered by the manufacturer or the Seller.

·         The Consumer may choose between repair and replacement unless the chosen remedy is impossible or disproportionate compared with the other statutory remedy.

·         Repair or replacement is provided free of charge, without significant inconvenience and within a reasonable period not exceeding 15 calendar days from the date the Seller is informed, with that period agreed in writing.

·         As provided by law, the Consumer may obtain a proportionate price reduction or terminate the Contract if bringing the Product into conformity is impossible, refused, not completed properly or the lack of conformity justifies such a remedy.

·         If the lack of conformity is identified shortly after delivery, but no later than 30 calendar days after delivery, the Consumer is entitled to replacement of the Product as provided by law.

To obtain a remedy, the Consumer makes the Product available to the Seller and provides the Order number or other proof of purchase, a description of the issue and, where relevant, photographs or information about installation and operating conditions. The absence of original packaging, a separate certificate or installation by a particular service centre does not automatically cancel statutory rights.

Damage caused after delivery solely by incorrect installation, use outside specifications, chemical incompatibility, excessive pressure, unsuitable temperature, alteration, accident or normal wear and tear is not a lack of conformity attributable to the Seller. Such a cause excludes liability only to the extent that it caused the issue and subject to statutory rules on the burden of proof.

The costs necessary to bring Products into conformity, including postage, transport, labour and materials, are borne by the Seller as required by law. B2B purchases are governed by any commercial guarantee stated in the quotation or guarantee certificate and by generally applicable law.

10. Product safety and conformity documents

Products are sold in accordance with applicable safety and traceability requirements, including Regulation (EU) 2023/988 on general product safety where it applies. Instructions, warnings and information supplied by the manufacturer or importer must be followed.

CE marking, an EU declaration of conformity, material certificates or other technical documents are supplied only for Products and circumstances for which they are required by specific legislation, provided by the manufacturer or included in the offer. This document is not a declaration of conformity for every Product and does not replace Product-specific technical documentation.

11. Liability and technical use

The Buyer is responsible for selecting a Product suitable for the application based on dimensions, material and operating parameters. Technical recommendations from the Seller are based on information supplied by the Buyer; incomplete or incorrect information may affect the recommendation.

The Seller is liable for performance of the Contract and for the actions of persons used to perform it, within the limits prescribed by law. No provision excludes or limits liability that cannot legally be excluded, including Consumer rights and liability for wilful misconduct, gross negligence, death, personal injury or damage to health.

For B2B relationships, to the extent permitted by law and unless otherwise agreed, the Seller is not liable for indirect losses, loss of production or loss of profit that was not foreseeable when the Contract was concluded. This limitation does not apply to mandatory obligations.

12. Intellectual property

Website content, including text, photographs, graphics, databases, visual elements and trade marks, belongs to the Seller or is used under a right or agreement and is protected by applicable law. Personal use for information and purchasing is permitted; unauthorised reproduction, distribution or commercial exploitation is prohibited.

A notice concerning a potentially infringed right may be sent to [email protected] and will be reviewed without undue delay.

13. Personal data and communications

Personal data is processed to manage Orders, payments, delivery, invoicing and support and to comply with legal obligations, as described in the Privacy Policy published on the Site. Communications necessary to perform the Contract are not marketing. Commercial messages are sent only where there is a lawful basis and may be stopped using the method stated in the message or applicable policy.

14. Force majeure

Neither party is liable for failure to perform caused by an event of force majeure within the meaning of the law, for the duration and to the extent that the event prevents performance. The affected party will inform the other party without undue delay and take reasonable steps to limit the effects. Consumer refund rights for unperformed obligations remain applicable.

15. Complaints, alternative dispute resolution and disputes

Complaints about Products, Orders, delivery, returns or refunds may be sent to [email protected] or made by telephone at +40 773 366 558 / +40 773 362 195. The Seller will acknowledge receipt and respond without undue delay, taking into account the nature of the request.

Consumers may contact the Romanian National Authority for Consumer Protection: ANPC website

Information on alternative dispute resolution (ADR): ANPC ADR platform

The Contract is governed by Romanian law, without depriving a Consumer in another country of any mandatory protection granted by the law applicable to that Consumer. Disputes not resolved amicably or through ADR are decided by the competent courts in accordance with the law; no provision restricts the Consumer's right to bring proceedings before a competent court.

16. Amendments and final provisions

The Seller may update these Terms for the future, for example following legal, technical or operational changes. An amendment does not affect Contracts already concluded, which remain governed by the version accepted on the Order date, except where a change is required by law.

If a provision is found void or unenforceable, the remaining provisions remain valid and, to the extent permitted, the affected provision is replaced by the applicable legal rule. This English version is the reference version for Orders placed in English. Essential information, return terms and checkout wording must be presented consistently in English throughout the English-language purchase journey.

APPENDIX 1

Model withdrawal form

You may use this form if you wish to withdraw from the Contract, but its use is optional.

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following Products:

Products: ________________________________________________________________

Order number: ________________________________________________________________

Date ordered: ________________________________________________________________

Date received: ________________________________________________________________

Name of Consumer(s): ________________________________________________________________

Address of Consumer(s): ________________________________________________________________

Email / telephone for confirmation: ________________________________________________________________

Signature (only if this form is submitted on paper): ________________________________________________________________

Date: ________________________________________________________________

Alternatively, withdrawal may be submitted through the “Withdraw from the contract here”online function on the Delivery and Returns page or by an unequivocal email to [email protected].