Warranty and quality

WARRANTY AND QUALITY

Statutory guarantee, non-conformity claims and product documents

Last updated: 13 July 2026  •  Version 2.0

1. Seller and scope

This policy applies to Products sold through hydsealstore.ro and supplements the Terms and Conditions and Delivery and Returns Policy. Sections concerning the statutory guarantee apply to natural persons purchasing outside their trade, business, craft or profession.

2. Product quality and conformity

The Seller supplies Products that correspond to the description, type, quantity, quality and characteristics stated in the Contract and on the Product page. Where applicable, Products must be suitable for a particular purpose communicated by the Consumer before purchase and accepted by the Seller and must be supplied with applicable accessories, instructions and warnings.

For seals and technical components, correct selection depends on dimensions, material, profile and application conditions, including pressure, temperature, speed, operating medium and chemical compatibility. The Buyer must provide complete details when requesting a recommendation. This duty to cooperate does not limit the Seller's statutory responsibility for information and recommendations it supplies.

3. Statutory conformity guarantee

Under Romanian Government Emergency Ordinance no. 140/2021 (GEO no. 140/2021), the Seller is liable to the Consumer for a lack of conformity existing at delivery and identified within 2 years of delivery. The statutory guarantee applies independently of any commercial guarantee offered by the manufacturer or Seller and cannot be reduced by the terms of such a guarantee.

Depending on the Product, a lack of conformity may concern its description, type, quantity, dimensions, material, quality, functionality, compatibility, safety, accessories, instructions or characteristics that the Consumer may reasonably expect.

4. Available remedies

·         The Consumer may choose between repair and replacement unless the chosen remedy is impossible or, compared with the alternative, would impose disproportionate costs under the applicable legal criteria.

·         Repair or replacement is provided free of charge, without significant inconvenience and within a reasonable period not exceeding 15 calendar days after the Seller is informed; the period is agreed in writing.

·         If a lack of conformity is identified shortly after delivery, but no later than 30 calendar days after delivery, the Consumer is entitled to replacement as provided by law.

·         Where provided by law, the Consumer may obtain a proportionate price reduction or terminate the Contract, for example if bringing the Product into conformity is impossible, refused, not completed properly or the lack of conformity is sufficiently serious.

The costs necessary to bring the Product into conformity, including postage, transport, labour and materials, are borne by the Seller. Replaced Products are collected at the Seller's expense. If the law requires removal and reinstallation of a Product properly installed before the lack of conformity became apparent, the statutory rights concerning those operations and costs apply.

5. How to submit a guarantee claim

1. Contact the Seller at [email protected] or +40 773 366 558 / +40 773 362 195 and describe the issue.

2. Provide the Order number or other proof of purchase and identify the Product concerned.

3. Where relevant for diagnosis, provide photographs and information about dimensions, installation, the application and operating conditions.

4. Make the Product available to the Seller in accordance with the shipping instructions supplied. For Consumers, transport necessary to remedy non-conformity is free of charge.

An invoice, receipt, Order confirmation or other reasonable proof of purchase may be used to identify the sale. The absence of original packaging, a separate guarantee certificate, a vehicle registration document or proof of installation by a particular service centre does not automatically result in rejection of the claim.

Where the nature of the issue justifies it, the Seller may request reasonable technical information about installation and use or may request a technical assessment. The request must be relevant to diagnosis and cannot turn documents that are not legally required into a general guarantee condition.

6. Assessment of the claim

The Seller acknowledges the notice, registers the Product and assesses the lack of conformity. Where appropriate, the Seller may seek assistance from the manufacturer, supplier or a specialist without transferring the Seller's statutory liability to those parties.

The assessment result and proposed remedy are communicated clearly to the Consumer. A refusal must give reasons and identify the technical or legal grounds relied upon. The Consumer's right to complain to the Romanian National Authority for Consumer Protection (ANPC) or bring proceedings before a competent court remains unaffected.

7. Circumstances not attributable to the Seller

Damage occurring after delivery solely because of incorrect installation, selection of an incompatible size or material based on incomplete information supplied by the Buyer, use outside specifications, chemical incompatibility, excessive pressure, unsuitable temperature, insufficient lubrication, contamination, alteration, accident, mechanical shock or normal wear and tear is not a lack of conformity attributable to the Seller.

Such a cause may exclude liability only to the extent that it caused the issue and subject to statutory rules on the burden of proof. External marks, wear or absence of checks do not justify automatic rejection; every claim is assessed individually.

The Product must be packed appropriately for transport. New damage caused solely by inadequate packaging may be taken into account only to the extent that it is substantiated and affected the Product or its assessment.

8. Manufacturer or Seller commercial guarantee

A commercial guarantee exists only if it is offered for the relevant Product in a guarantee certificate or advertising available before purchase. Its duration and conditions are those stated by the guarantor. It is an additional benefit and does not replace, shorten or limit the 2-year statutory conformity guarantee.

Where offered, the commercial guarantee is binding on the guarantor under the more favourable terms communicated to the Consumer. The certificate must be provided on a durable medium in clear language and identify the guarantor, covered Products, procedure and applicable conditions.

9. Product safety and conformity documents

Products are sold in accordance with applicable safety, traceability and information requirements, including Regulation (EU) 2023/988 on general product safety where it applies. Customers must follow the instructions, warnings, technical limits and information supplied by the manufacturer or importer.

CE marking and an EU declaration of conformity are required only for Product categories covered by harmonised European Union legislation that specifically requires them. CE marking must not be affixed to Products outside those categories. Material certificates, test reports and other technical documents are supplied only where required by applicable law, provided by the manufacturer or included in the Product offer.

This page does not constitute a blanket declaration of conformity for all Products and does not certify collectively that every Product meets every European Union standard. Any declaration or conformity document must identify the specific Product, manufacturer or responsible economic operator, applicable legislation and, where relevant, the standards and assessment procedure used.

10. Professional purchases and contact

For legal entities, authorised natural persons and other professionals purchasing for business purposes, the commercial guarantee stated in the quotation or Product certificate, the Contract between the parties and generally applicable law apply. Any mandatory provisions applicable to a particular relationship remain unaffected.

For questions or claims, contact HYDRAULIC SEALS STORE SRL at [email protected] or +40 773 366 558 / +40 773 362 195, Monday to Friday, 09:00–18:00.

Legal basis and official information

Statutory conformity guarantee: Romanian GEO no. 140/2021 – consolidated version

General product safety: Regulation (EU) 2023/988

Official information on CE marking: European Union portal