Returns and refunds

DELIVERY AND RETURNS

Delivery, withdrawal, return and refund policy

Last updated: 13 July 2026  •  Version 2.0

1. Seller and scope

This policy applies to Products ordered through the hydsealstore.ro online store and supplements the Site's Terms and Conditions. Provisions on the statutory right of withdrawal and statutory conformity guarantee apply to natural persons purchasing outside their trade, business, craft or profession.

2. Order delivery

Delivery is available in Romania, in European Union Member States and, for destinations accepted at checkout, outside the European Union. The delivery method, total cost and estimated timeframe are displayed before the Order is submitted. If an international shipping cost cannot be calculated automatically, the Order is confirmed only after a shipping quotation has been provided and expressly accepted.

Orders for in-stock Products that are confirmed and, where applicable, paid by 15:00 on a business day are handed to the courier on the same day. Later Orders or Orders requiring checks are handed over on the next business day or within the communicated timeframe. Handover to the courier does not guarantee an exact delivery date.

Unless a different timeframe is agreed, Products are delivered without undue delay and, for Consumers, no later than 30 days after the Contract is concluded. If a delay occurs, the customer is informed and has the rights provided by law. If a Contract is lawfully terminated for non-delivery, amounts paid are refunded without undue delay and within the statutory period.

Deliveries outside the European Union may be subject to customs duties, import VAT or local charges not collected by the Seller unless they are expressly included in the Order total. The possibility of such costs is disclosed before the Order is confirmed.

For a Consumer, the risk of loss or damage passes when the Consumer or a person designated by the Consumer, other than the carrier, takes physical possession of the Products.

3. Receiving and inspecting the parcel

On receipt, the customer is encouraged to check the parcel's integrity and that the Products correspond to the Order. Visible damage may be noted on the courier's document and photographed. Acceptance of the parcel and failure to make a note at delivery do not waive statutory rights or prevent a later claim concerning non-conformity.

For an incorrect, incomplete, transit-damaged or non-conforming Product, contact us as soon as possible at [email protected] or +40 773 366 558 / +40 773 362 195. Photographs of the parcel, label and Product help us resolve the request quickly but are not a condition that cancels statutory rights.

4. Consumer right of withdrawal

A Consumer may withdraw from the Contract within 14 calendar days without giving a reason. For an ordinary sale, the period begins on the day the Consumer or a person designated by the Consumer, other than the carrier, takes physical possession of the Product. If Products from the same Order are delivered separately, the period begins upon receipt of the last Product, lot or piece, as applicable.

Withdrawal may be submitted before the period expires through:

·         the visible online function below;

·         an unequivocal statement sent by email to [email protected];

·         the model form available on the Site or in the Terms and Conditions; use of the form is optional.

The online function must be visible, easily accessible and continuously available throughout the withdrawal period. The form must allow the Consumer to enter their name, identify the Order and provide the electronic address for confirmation, followed by the “Confirm withdrawal” button. After submission, the Consumer will receive confirmation without undue delay on a durable medium, including the content of the statement and its submission date and time.

5. Preparing and sending a return

1. Notify us of the withdrawal through one of the methods above before the 14-day withdrawal period expires.

2. Pack the Product appropriately for transport and include the Order number or a copy of the purchase document.

3. Send or hand over the Product without undue delay and no later than 14 days after giving notice. The deadline is met if the Product is dispatched before the 14-day return period expires.

For identification, the parcel label should include the sender's name and address, the recipient's legal name, the return address and a telephone number. We recommend using a tracked service and retaining proof of dispatch.

For a change-of-mind withdrawal, the Consumer bears the direct return cost unless the Seller agrees in writing to bear it. A return required for an incorrect, damaged or non-conforming Product is arranged at no cost to the Consumer.

6. Product condition and packaging

The Consumer may inspect the Product to the extent necessary to establish its nature, characteristics and functioning, as they could in a physical shop. The Consumer is liable only for diminished value resulting from handling beyond what is necessary for that purpose.

Original packaging is recommended to protect the Product, but opening, damaging or not retaining it does not automatically result in refusal of the withdrawal. No restocking fee applies. Any reduction in value must be actual, substantiated and calculated according to the Product's condition rather than imposed automatically.

7. Refunds and exchanges

If the Consumer withdraws from the entire Order, the Seller refunds all amounts received, including the initial standard delivery charge, without undue delay and no later than 14 days after being informed of the withdrawal. Any additional cost resulting from the Consumer's choice of a delivery method more expensive than standard delivery is not refunded.

The refund is made using the original payment method unless the Consumer expressly agrees to another method, with no refund fee. The Seller may withhold the refund until the Products are received or the Consumer supplies evidence of dispatch, whichever occurs first.

An exchange may be requested instead of a refund and is subject to stock availability. If the requested Product is unavailable, a refund is made under the rules above.

8. Incorrect, damaged or non-conforming products

A return caused by delivery of an incorrect, incomplete, damaged or non-conforming Product is not treated as a change-of-mind return. Costs necessary to bring the Product into conformity, including postage and transport, are borne by the Seller as required by law.

For Consumers, the Seller is liable for a lack of conformity existing at delivery and identified within 2 years. The Consumer has the remedies provided by Romanian Government Emergency Ordinance no. 140/2021, including repair or replacement free of charge and, where provided by law, a price reduction or termination of the Contract.

9. Exceptions and professional purchases

The right of withdrawal does not apply in cases expressly provided by law, including Products made, cut, processed or altered to the Consumer's individual specifications or clearly personalised, and Products which, after delivery, are inseparably mixed with other items. Any exception applicable to a Product will be clearly identified before the Order is submitted and will not be extended to standard in-stock Products.

The statutory right of withdrawal does not apply to legal entities, authorised natural persons or other professionals purchasing for their business activities. A B2B commercial return may be accepted only by written agreement and under the terms communicated for the particular case.

10. Contact and complaints

For questions about delivery, withdrawal, returns, exchanges or refunds, contact us at [email protected] or +40 773 366 558 / +40 773 362 195, Monday to Friday, 09:00–18:00. Include the Order number so that we can identify the purchase quickly.

Principal legal basis

Withdrawal and delivery: Romanian GEO no. 34/2014 – consolidated version

Statutory conformity guarantee: Romanian GEO no. 140/2021 – consolidated version